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SaaS Suite Redesign
B2B
SaaS
Network Security
IT
Healthcare
Objectives
Modernize UIs
Improve Interactions + Workflows
Unify Design System
Create cohesive experiences
Role
UX Lead
Product vision
Interaction Design
visual, ui, info architecture
Client
SecureLink
Now impravata
Scope
7 Months
Engagement
70+ UIs
20+ flows
4
products
Our Team
Jacqueline Perez
UX Designer
Robin DeBehnke
Project Manager
Lynn Pausic
Account Lead
Client Teams
Product Managers
3 people
Tech Leads
2 People
Devs, QA, Customer Success
10+ People
Value for Users
Faster Task Completion
New batch actions
Previews
Limit mistakes
Ergonomic
Show data progressively
Improved Information Architecture
Understand data
Visual Insights
New data visualizations
Process
Discovery
Product Evaluation
What can be improved?
Persona Analysis
Who are we designing for?
Identifying Use Cases
What are the jobs to be done?
Journey Mapping
where are the pain points?
Prioritization
What provides most value?
Time Estimation
How long on each product?
Competitive Analysis
What would differentiate us?
Design
New Product Vision
Make the software valuable
Project Strategy
maximum impact quickly
Design System
Reusable components, patterns
Rapid Prototyping
Iterate with speed
Workflow Optimization
Simplify, automate, clarify
Interaction Design
modernize, delight
Consistent Communication
show progress and updates
UX Research
Moderated Feedback
obtain responses in realtime
Script Creation
order questions strategically
Usability Tests
find opportunities to improve
Feedback Analysis
identify repeated sentiment
Findings Reports
explain new understanding
Recommendations
provide actionable advice
Next Steps
define future strategy
Handoff
Documentation
specifications for designs
UX/UI Style Guide
dos and don't
Dev Collaboration
figma training, assets explanation
Build Support
answer implementation questions
File Sanitation
Optimize file structure
File Transfer
send design assets
Future UX Goals
How to decide
